You are advised to read carefully the following terms and conditions before making a booking. When you book a holiday through us you are entering into a binding contract.

Reservations are accepted by Value Vacations on behalf of the property owner (the ‘Owner’) only on the conditions shown on the Booking Form together with the following booking terms and conditions. Value Vacations act entirely as Booking Agents for the owners of the properties offered and contracts accepted by Value Vacations shall be between the person signing the Booking Form (the ‘Client’) and the owner of the property for whom the booking is made.

References to ‘you’ or ‘your’ relate to the person making the booking (the Client) and all members of the holiday rental party.

Booking

The Client certifies that s/he is authorised to sign the Booking Form on behalf of all persons who will occupy the property during the period for which s/he has booked it and that they are all, apart from infants, aware of the Booking Terms and Conditions. The Client must be a member of the party occupying the property.

Upon receipt of the confirmation, the Client must check the details carefully. If there are any errors, the Client must tell Value Vacations immediately.

The description of each property clearly indicates the maximum number of guests who may occupy it and the surrounding grounds. The Client must not allow more people than the maximum number stated to occupy the property. Exceeding this number constitutes a breach of contract and the Owner of the property has the right to terminate the booking forthwith and all monies paid by the Client will be forfeit.

The Client must not change the composition of the holiday rental party from that shown on the booking confirmation without the prior agreement of Value Vacations.

No booking will be accepted by Value Vacations unless a Booking Form has been completed and signed by the Client and accepted by Value Vacations on behalf of the Owner in writing.
Any property occupied through Value Vacations is strictly on the basis that the accommodation is for holiday use only, and that no right to remain in the accommodation exists in the Client or any person allowed into the property by him.

Value Vacations reserves the right to refuse any booking.

Arrival and Departure

Properties are available from 4.00pm on the day of arrival until 10.00am on the day of departure as shown on the Booking Form. These times must be strictly adhered to except by special arrangement with Value Vacations and confirmed in writing by Value Vacations. The Client will be liable for any extra cost of whatsoever nature incurred because of a delayed departure.

If your arrival will be delayed beyond 12 noon on the day after the start date of your holiday rental, you must inform Value Vacations as soon as possible. If you fail to notify Value Vacations of your delayed arrival prior to 12 noon on the day after the start date of your holiday rental, your booking may be treated as having been cancelled by you. No refund of any monies paid by you will be made in this situation.

Neither Value Vacations nor the Owner can accept liability for any claim arising out of delayed arrival to a holiday property, or cancellation of the holiday by the Client due to adverse weather conditions which prevent travel to the property temporarily or at all.

Cancellations or changes to the booking

If the Client wishes to cancel the booking, for whatever reason, s/he must telephone Value Vacations on the number shown on the Booking Form as soon as possible. The Client must also immediately confirm the cancellation in writing sent by recorded delivery to Value Vacations at the address shown on the Booking Form. The day Value Vacations receives the telephone notification of cancellation is the date on which the booking is cancelled.

Cancellations received within 8 weeks of the holiday start date will incur a cancellation charge equivalent to the total amount payable on the Booking Form. Cancellations received between 8 and 13 weeks prior to the holiday start date will incur a cancellation charge equivalent to the 40% deposit plus Booking Fee.

Cancellations received prior to 13 weeks before the holiday start date will incur a cancellation charge equivalent to 20% of the total amount payable on the Booking Form.

It can be prudent to purchase holiday cancellation insurance. If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges, less any excess.

If the Client wants to change the booking once confirmation has been issued, an administration fee of £30.00 will be payable to Value Vacations once any change has been made. However, it is important to realise that a change of property or dates may have to be treated as the cancellation of one booking and the making of another. In such cases cancellation charges may be incurred which may be as much as the total cost of your holiday booking. Value Vacations will advise the Client if this is the case when the change is requested. The Client must then inform Value Vacations as soon as reasonably possible as to whether s/he still wishes to change the booking. If the Client advises Value Vacations that s/he does wish to change the booking or if the Client fails to contact Value Vacations as soon as reasonably possible, the booking will be treated as having been cancelled by the Client.

Neither the Owner nor Value Vacations expect to have to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled.

If the property should not be available owing to ‘force majeure’ (e.g. fire, storm, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause, and all similar situations) or for any other reason outside the control of the Owner or Value Vacations, the Owner and Value Vacations shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by the Owner and/or Value Vacations to perform or properly perform any of their respective obligations to you.

No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by either the Owner or Value Vacations to you.

In appropriate cases (for example, where the booking has to be cancelled by the Owner or Value Vacations before departure) Value Vacations on behalf of the Owner will refund to the Client all monies paid to Value Vacations by the Client for the booking. Value Vacation’s liability is limited to the refunding of such monies.

The Owner and Value Vacations reserve the right to make minor changes which would not reasonably have a significant effect on the confirmed booking.

Payment

Prices quoted are in pounds sterling and are believed to be correct at the time of printing. Value Vacations reserve the right to alter prices given, due to errors, omissions or changes. Whilst price alterations must also apply to confirmed bookings, if an increase is incurred, the Client has the right to cancel within 7 working days of notification of such price increase.

Final payments set out in the Booking Form are due 8 weeks before a holiday commences. It is regretted that reminders for any balance outstanding cannot be given. Non payment of the final amount on the due date will constitute cancellation of the holiday, forfeiture of the initial deposit payment, and the Client will remain liable for the full amount of the final payment. The property will be considered as available for re-letting without further reference to the Client.

Cheques cannot be accepted for bookings made within two weeks of your holiday. In the event of a late booking, payment should be made by Banker’s Draft, Postal Order or cash sent Registered Post.

We regret that we cannot accept Eurocheques. Overseas visitors can send a Sterling Draft.

If any payment made by the Client is not honoured for any reason whatsoever, Value Vacations is entitled to make an administration charge of £25. Post-dated cheques are not accepted.

Power, water and telephone services

Rental charges include reasonable use of gas, electricity and water.

Telephones are not provided in any of our properties.

Linen & cleaning

Duvets and pillows are provided. Linen is not provided. You should bring your own bed linen (duvet covers, sheets, pillow slips, bath/hand towels, tea towels) as appropriate for the numbers and types of beds provided in your chosen property.

On arrival, the property will have been cleaned. It will not be further cleaned during tenancies of a week or less. For tenancies exceeding a week, if requested, properties will be cleaned weekly on the normal change-over day.

If appropriate, please bring protective waterproof covering for mattresses should these be required by your party.

Special Needs

If you have special requests or needs you are responsible for telling us at the time of booking, although we cannot guarantee that any special requests will be met. Failure to meet any special request will not be a breach of contract. It is your responsibility to satisfy yourself that the property you are booking is completely suitable for your needs.

Cots, High Chairs and Fold-away Beds

Cots, high chairs and fold-away beds are not provided in any of the properties.
Subject to special prior agreement with Value Vacations, Clients may bring their own inflatable beds (and bedding) for children who are 12 years or under. An additional charge of £25 per week is made for each child staying under these circumstances. Note that the Client must not allow more people than the maximum number stated to occupy the property in total except by prior agreement with Value Vacations.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. In spite of the care and precautions taken, however, it is possible that Clients could have grounds for complaint about the property they have chosen. Any complaint must be notified immediately to Value Vacations so that the problem can be speedily resolved. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst the holiday rental party is in residence. Value Vacations and the Owner will take such reasonable steps as they are able to in an endeavour to put the matter right. Value Vacations cannot enter into correspondence in connection with complaints raised after the property has been vacated.

All complaints made during the holiday must be confirmed in writing, to Value Vacations, within 7 days of the last day of the holiday.

The function of Value Vacations is to act as Booking Agent and to provide a service letting holiday properties. Complaints must ultimately be resolved between the Owner and the Client as Value Vacations is not a party to the Contract between the Owner and the Client.

Security Deposit & Client Responsibilities

All Clients are required to pay a security deposit. This will be refunded within the two week period following the end of the holiday rental (less any costs for breakages, damage, extra cleaning, etc. if applicable). Any dispute about a deduction from the Security Deposit made by the Owner must be taken up directly with them.

The Client agrees to take good care of the property, to keep the property clean and tidy and to leave the property in the same state of cleanliness and general order in which it was found upon arrival.

The Client further agrees not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by Value Vacations on behalf of the Owner.

The Client and other occupants must take all necessary steps to safeguard their personal property.

The Client will not cause any annoyance or become a nuisance to tenants or occupants of adjoining premises.

The Client is responsible to the Owner for the full costs of any damage or breakages in or to the property – along with any additional costs that may result – which are caused by any members of the holiday rental party, and the Owner can require payment from the Client to cover any such costs.

The Client is responsible for the full cost of any extra cleaning made necessary as a result of the property being left in a dirty condition upon the Client’s departure.

The costs of reasonable amounts of gas, electricity and water are included in the rental rates. The cost of excessive consumption of gas, electricity and/or water may be deducted from the security deposit.

The client must leave all keys inside the property upon departure. Failure to do so will result in a deduction from the security deposit to cover the cost of replacing the appropriate locks.
These liabilities are not limited to the amount of any Security Deposit held.

The Owner is entitled at his/her sole and absolute discretion to refuse to hand over to the Client, or to repossess, the property (which includes the fixtures, fittings, furnishings and decorations). This action may be taken if the Owner reasonably believes that any member of the holiday rental party is likely to abuse the property or display rude, dangerous or offensive behaviour towards the Owner or other third party, or that any damage is likely to be caused, has been caused or is being caused by any members of the holiday rental party. These circumstances will be treated as a cancellation by the Client. No refund of any monies paid by the Client in respect of the booking will be made and neither the Owner nor Value Vacations will have any liability to the Client as a result of this situation arising (including for example any costs or expenses incurred by the Client due to not being able to occupy the property such as the cost of securing alternative accommodation). In this situation, neither the Owner nor Value Vacations is under any obligation to find any alternative accommodation for the members of the holiday rental party.

Descriptions

Whilst every effort is taken to ensure the accuracy of descriptions of properties, Value Vacations can accept no liability for inaccuracies in these details. All distances are approximate. No warranty or representation is given as to the state of any property. The colours shown on illustrations may not be accurate due to technical print reasons, changes of décor or furnishings or fabrics, or seasonal variations.

Value Vacations cannot accept any responsibility for or be liable for any loss or damage resulting from information given or statements made.

Liability

Except in respect of death or personal injury caused by the negligence of Value Vacations or the Owner and their respective servants neither Value Vacations nor the Owner will be liable for any accident, damage, direct or consequential loss, injury, expenses or inconvenience whether to person or property which the Client or any other person may suffer or occur arising out of, or in any way connected with the letting, or resulting from any other cause whatsoever, including any activities which may be publicised in the details, howsoever caused.

Neither the Owner nor Value Vacations can accept responsibility for any changes or closures to area amenities or attractions.

The use of the amenities provided by the Owners is entirely at users risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who use them.

As Value Vacations acts only as agent for the Owner, Value Vacations cannot accept any liability for any act(s), omission(s), neglect or default on the part of the Owner or anyone representing, or employed by, the Owner, or any other person. Further, Value Vacations cannot accept any liability for any shortcomings or defects with or in any property as all properties are within the sole control of the Owner.

Pets, Smoking, Candles

Regrettably, pets, smoking and candles are prohibited within all properties and the surrounding grounds. Failure to comply with this condition may result in the Owner refusing to hand over the property, or repossessing it. If the Owner does so, this will be treated as a cancellation by you. No refund of any monies paid in respect of the booking will be made and neither the Owner nor Value Vacations will have any liability to members of the holiday rental party as a result of this situation.

Bicycles

If you bring a bicycle(s) on holiday, please do not take them into the property.

Members of the holiday rental party must allow the Owner and any representative of the Owner (including workmen) access to the property at any reasonable time during their occupation of the property (except in cases of emergency or where a problem needs remedying quickly and the members of the holiday rental party cannot be contacted in time – in these situations the Owner is entitled to enter the property at any time without giving the holiday rental party prior notice).

Lost Property

If any belongings are left behind and a request is made to send them on, Value Vacations reserve the right to charge for the cost of postage and packing plus an administrative fee of £10. Please ensure you check your accommodation thoroughly before you leave.

Communicating with you

For the purposes of the Data Protection Act 1998, Value Vacations are the sole data controller of all personal data provided to Value Vacations by customers and prospective customers. In order to process bookings, Value Vacations needs to collect certain personal details from Clients. We only accumulate information that is essential. These details will include the Client’s contact information such as name, address, telephone numbers, email address and, where applicable, the names, addresses and ages of members of the holiday rental party. Value Vacations needs to pass on your personal details to the people and organisations who need to know them so that your holiday rental can be provided (for example, the property owner).

You may also be asked to complete a post-holiday questionnaire which will include your personal details.

Value Vacations needs to process and store your personal details for its own administration, market analyses and operational reviews. Value Vacations would also like to store and use your personal details for future marketing purposes. All details given at any time will be kept, but only names, contact details and any booking preferences will be used for marketing purposes.

Occasionally, Value Vacations may sell or provide customers’ names, contact details and any booking preferences to other individuals, companies and organisations who offer goods or services which Value Vacations feels may be of interest to you.

Value Vacations may make contact with you or any members of your holiday rental party by post, e-mail, telephone, including automated dialling equipment, fax, and/or pre-recorded messages for the purposes set out in this clause after the end date of the holiday rental. If you do not wish to receive any or all of the communications set out in this clause, then please let Value Vacations know as soon as possible by letter, email or fax. Value Vacations is entitled to assume that you do not object to being communicated with unless you have informed Value Vacations to the contrary.

Except where expressly permitted by the Data Protection Act 1998, Value Vacations will only deal with the personal details you give as set out above unless you agree otherwise. Value Vacations has appropriate security measures in place to protect this information.

You are generally entitled to ask Value Vacations (by letter, fax or email) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. Value Vacations is entitled under the Data Protection Act 1998 to charge a fee in responding to such a request. Value Vacations promises to respond to your request within 40 days of receiving this in writing and payment of the appropriate fee. In certain limited cases Value Vacations is entitled to refuse your request.

Correcting or updating personal information

The Client may change any information previously provided to us by telephoning, emailing or writing to us, giving their full postal address.

Law

All Contracts will be deemed to have been made in Cornwall and are in accordance with and subject to English Law.

The Booking Terms and Conditions, the Booking Form and the property descriptions provided by Value Vacations shall prevail over any terms and conditions of the Client made or customary practise or previous course of dealing.

Property descriptions and booking terms and conditions cancel all previous literature and prices.